Wholesale

We'd love to partner with you! Please take a look at our wholesale terms and conditions below and let us know if you have any questions.

Back Order

Occasionally certain products may be out of stock and if this is the case we will back order them, or refund them. Once an item is back in stock, we will ship it out immediately, at no extra cost, unless directed otherwise.

Ordering & Payment

$150 minimum for opening orders

$100 minimum for reorders

If you would like to order a quantity lower than this, please feel free to reach out at hello@aireavenue.com

All orders can be made via email.

Payments for orders are required to be made via direct deposit, credit card (1.75% surcharge) or Paypal.

Please note: we do not accept cheques.

All orders are charged at the time of shipment. Net 30 terms may be extended to our partners with great credit history and references. No orders for accounts with a balance due will be shipped until all outstanding amounts have been made. Late payments incur a late fee of 10% per month.

Terms

Retailers must agree to our Terms for approval and we reserve the right to discontinue sales to stores who fail to comply.

Cancellations, Returns and Exchanges

We ask that any cancellations or changes to your order be submitted via email within 24 hours of placing your order. Any reductions to your order or cancellations not reported within 24 hours will be issued a restocking fee of up to 20% of the total, deducted from your order. Defective items may be exchanged for product or credit. Damaged or defective merchandise must be reported within five days of receipt. Refused packages will be charged full shipping, handling and any other charges incurred. We do not accept returns on unsold merchandise. All merchandise must be returned unopened, unused and its original packaging.

Shipping

All orders are shipped from our studio in Perth, Australia. Unless other arrangements have been made, orders ship via courier. Please let us know if you'd like to request special shipping arrangements or if you'd like us to use your shipping account number. Any duties or customs fees incurred are the responsibility of the retailer. Invoices are sent via email at the time of shipment. Shipping costs are charged at the time of order and will be included on your final invoice.

Turnaround Time

We endeavour to make sure that all our products listed on our website are in stock and the pricing is up to date and correct. Our standard turnaround time is between 5-14 business days depending on availability and receiving payment authorization for a purchase. In the event that an ordered item is not in stock or we are unable to fulfil your order, we will let you know as soon as possible a revised turnaround time. Otherwise, we could offer an agreeable alternative item, or a full refund if necessary.