All shipping costs are calculated at checkout based on the size of your order, your location and the method of shipping you selected. All orders are currently being processed in 1-2 weeks and then shipped out to you. If you notice any errors in your shipping address please notify us right away.

Whilst we understand that you want your beautiful AA items as soon as possible, we kindly ask for your patience as Australia Post are currently experiencing delays due to the impacts of COVID-19.

Please allow delivery delays of up to 3 weeks deliveries within Australia up to 5-6 weeks deliveries to International.
If you would like more information, our partner, Australia Post will be providing regular updates: https://auspost.com.au/about-us/news-media/important-updates
We thank you for your patience and understanding during these unprecedented times.
WITHIN AUSTRALIA  

AUD $5.95 Regular tracked letter mail shipping for anything else less than 500grams

AUD $12.5 Regular tracked parcel shipping for anything else up to 1kg

AUD $15.75 express parcel shipping for anything else up to 1kg

FREE Shipping for STICKERS, CARDS, DECALS

FREE Shipping with min purchase over $60

INTERNATIONAL SHIPPING

 

Varied depending on location

FREE Shipping with min purchase over $80

LOCAL PICKUP OR LOCAL DELIVERY

We also offer local pickup or local delivery within 30km. When you do checkout please use dropdown on the shipping method to choose Local Pickup or Local Delivery

RETURNS AND EXCHANGES

Please note that at Aire Avenue. all items are handmade and therefore there may be slight variations between the cut and finish of each item. These variations are natural characteristics of a handmade item and will not interfere with the use of the product. 

We want you to love your Aire Avenue products so we have a 7-day change of mind exchange or store credit policy, excluding digital downloads, Gift Voucher and sale item. Items must be returned to us safely, unopened and in their original packaging and condition with proof of purchase. Please select your items with care as refunds will only be issued if the product is faulty. Digital downloads, sale item and Gift Vouchers will not be refunded. Should you find your items faulty we will provide a replacement product or where not possible refund the item. If you have any queries in regards to your order please contact us hello@aireavenue.com

CONDITIONS OF REFUND/EXCHANGE

  • Item is returned within 7 days of purchase.
  • The original receipt or proof of purchase is provided.
  • The returned item is unused with original packaging.
  • Returned item is not a Gift Voucher, Sale, or Digital downloads item.

BY POST

You can post the item/s you would like to return or exchange directly to our address as listed below with a completed Return Form and we will contact you as soon as it arrives back to our warehouse.

Aire Avenue Returns
9 Orara Way
Merriwa
Western Australia, 6030

 

Please note, the cost of return postage is at your own expense and you will not be refunded for the cost of your return. We unfortunately cannot accept responsibility for items that are lost or damaged by your courier when being returned. We recommend keeping a copy of your tracking number in case you need to follow up.