We understand you may have some questions about our products and processes shopping with us.
Here are some answers to our frequently asked questions. If you can’t find an answer to your question please contact our team between 10am – 4pm AWST Monday to Friday at hello@aireavenue.com.

CONTACTING WITH US:

Although we aim to respond to each enquiry as soon as possible, please allow 2-3 business days for one of our team members to get back to you. Our office hours are 10am – 4pm AWST, Monday – Friday.

PRODUCT INFORMATION :

Where are your Planner and Stationery Printed?

Aire Avenue planners are designed and printed in our Perth Studio. So, we are proudly Australian Made!

Who Designs the Planner?

I do, Merrya. I am the Founder and Creator of Aire Avenue and I love creating designs. I also work with some incredibly talented artists to create the more decorative planner and everything else is designed and curated by myself.

What Type of paper do you use?

We use 80-100gsm paper for all of our planners and notepads. 

What type of stickers do you use?

We use printable sticker paper and vinyl sticker for most of the project.

Do You Do Custom Orders?
Yes, absolutely. There are a few different custom listings in the store but you can also email me at hello@aireavenue.com and we can discuss what it is exactly you are after.


What is Your Processing Time?
Your order will be sent within 3-5 business days. During sale periods, processing time may increase up to 1-3 weeks.

In Stock Items:
Although we aim to have your orders dispatched ASAP, due to the volume of orders received please note that you order could take 1-2 weeks to dispatch. For urgent orders, please contact hello@aireavenue.com

Pre-Order Items:
Please refer to your product listing for estimate arrival or release date of products. Although we aim to have your orders dispatched ASAP, due to the volume of orders received please note that you order could take 1-3 weeks to dispatch. If you place an order containing preorder items, your order will be dispatched according to the latest preorder dispatch times eg. if you order a binder preorder due October and a Planner Preorder due December, your order will dispatch together within the planners dispatch timeframe.

For urgent orders, please contact hello@aireavenue.com

All orders will be shipped via Australia Post with tracking sent directly to your email via AusPost. Sometimes these emails will sort into your junk folder, so please check if you’d like to follow your orders journey.

Do you ship internationally?
Yes! We certainly do! We love that our products are finding homes overseas! While we do ship internationally, all customs, import fees and taxes remain the responsibility of the customer.

Are Your Prices in AUD?
Yes all prices are in AUD. The reason why we charge in AUD is because our business is located in Australia and also most of our customers are based here. We are working towards offering dual currency but it’s quite expensive to operate both as a small business. We are working towards offering this but currently this is not an option unfortunately.

Do You Offer Afterpay or Zippay?

Not currently, but we're working on it and will becoming in the very near future.

Can I Make Changes Once I Placed an Order?
You can make changes to your order within 12 hours of when your order is placed. Of course we will try our best to make changes to orders and make address changes but we can only do this up to 12hrs after the order was placed. All orders that placed after that timeframe will be final and may incur additional costs, so please make sure your order is correct when you place it.

I haven’t received my order, what do I do?
You can use your Australia Post email to track the location of your order. In the event that your order shows no updates or delays please either contact the postal service or email us at hello@aireavenue.com and we will be happy to help you out as best as you can. If you selected tracking on your shipping, please email the tracking number along with your order number in your email.

What do I do if I have received a faulty product?
Please contact us at hello@aireavenue.com

My package is lost.
If it has been over 15 days and the package isn't arrived, the package is most likely lost. Once a package is shipped out, it enters the hands of Australia Post and we are not responsible for a lost package. Please reach out to Australia Post with the tracking number you are provided. You may also reach out to us and we will try our best to reach out to Australia Post for you. 

Do You Offer any Discounts?
Yes! If you sign up on our website you will receive a 10% welcome discount.

Throughout the year we do spot sales offering discounts so stay tuned to our social media to be alerted when these are happening.

We love our customer review so If you give us a review you will get extra 5% discount. 

Please note in rare instances colours may vary between printed products. In purchasing from Aire Avenue you accept this may occur.

Please note: bundles and already discounted products are exempt from discount codes or any further discounts